UAE delivery and payment
Delivery costs AED 20 per order across all seven UAE emirates, including remote areas. Multiple items or multiple pieces of the same product share this one delivery charge. Product prices are in AED and already include VAT; delivery is added separately. No extra COD handling fee, remote-area charge, bulky-item surcharge or minimum order value applies.
Delivery is within 1–2 business days, subject to confirmation of your order and delivery details. Contact our team for the delivery estimate for your order, including weekend or public-holiday arrangements. Deliveries are handled by the Oryxio Tech team.
Account and phone confirmation
You must sign in or create an account before placing an order. A phone number is compulsory. We call to confirm your number, order and delivery details before dispatch. Phone verification is manual; no automated OTP is required. Payment is Cash on Delivery only. You may open and inspect your product before making cash payment.
Tracking and delivery attempts
Our team sends the available tracking number or link after dispatch. If a delivery attempt fails or you are unavailable, we will contact you to arrange another attempt. Contact orders@oryxiotech.com or +971 56 954 0342 for order updates.
Cancellations and changes
You may request cancellation or changes before dispatch through orders@oryxiotech.com or WhatsApp +971 56 954 0342. No cancellation charge applies, including after dispatch. A request after dispatch is not guaranteed to stop delivery; contact us promptly.
Defective damaged or incorrect items
Contact us within 14 days after delivery with your order number, description of the problem and photographs where helpful. This store return window covers defective, damaged or incorrect items. Standard change-of-mind returns are not offered, without limiting rights provided by applicable UAE law.
Keep the original packaging, accessories and proof of purchase for the return assessment. Contact us if any are unavailable. Opening or using an item to discover a defect does not automatically exclude a valid claim. Statutory rights are not restricted by packaging or unused-condition requirements.
Return shipping and refunds
Oryxio Tech covers return shipping for eligible defective, damaged or incorrect products. Start a request by WhatsApp +971 56 954 0342 or email info@oryxiotech.com. Our team will arrange the applicable return process.
Approved COD refunds are made by bank transfer within 5–7 business days after inspection and approval. Bank details are requested only when needed for the refund. The original AED 20 delivery fee is normally non-refundable; where applicable law requires a delivery-fee refund or another remedy, that requirement takes precedence.
Product warranty
Warranty provider, duration and coverage vary by product. Refer to any confirmed warranty details in the product listing or contact us before buying. After the 14-day store return window, claims are reviewed under the applicable product warranty and UAE law. No blanket manufacturer warranty or unverified duration is promised.
Contact and operating hours
Oryxio Tech UAE is an online-only store based in Sharjah, UAE. Customer visits and collection are not available. Our team operates every day, 9:00 AM–11:00 PM UAE time, with a support response within 1 hour during those hours. General enquiries and returns: info@oryxiotech.com. Orders: orders@oryxiotech.com. Call or WhatsApp +971 56 954 0342.