Effective 16 October 2026. This policy explains how Oryxio Tech UAE, an online-only store based in Sharjah, UAE, handles information when you use oryxiotech.com, create an account, place an order or contact our team. Privacy contact: info@oryxiotech.com.
Information we process
We process details you provide, such as your name, email, account details, billing and shipping address, compulsory phone number, order information and support messages. Technical systems also process information needed to run and protect the site, such as IP address, browser information, cookies and security logs. If a bank-transfer refund is approved, we request the bank information needed to make that refund.
Why we use information
We use information to manage accounts and email verification, process and confirm orders, call to verify phone and delivery details, arrange delivery and tracking, handle returns and refunds, answer questions, prevent misuse and meet applicable record-keeping obligations. Ordering requires an account. Phone verification is a manual call; we do not use an automated phone OTP in the current checkout setup.
Cash on Delivery
Orders are paid in cash on delivery. We do not request online payment-card details through the current checkout. Please do not send card details, passwords or login codes in support messages.
Who may process information
Access within Oryxio Tech is limited to people who need information for orders, delivery, support and administration. Deliveries are handled by our team. Technical providers may also process information necessary to provide hosting, email delivery, security and website services. The site uses Hostinger hosting, WordPress and WooCommerce software, and configured email-delivery services. Data is not exclusively internal merely because orders are handled by our team.
If you choose Google sign-in, Google and the sign-in integration process information needed for authentication, such as your account identifier, email and available profile information. We do not receive your Google password. External resources such as Google-hosted fonts may receive technical request information, including IP and browser details. Third-party processing is also governed by the relevant provider’s policies. Hosting or service processing may occur outside your country, subject to applicable requirements.
Cookies and similar storage
Cookies and browser storage support login, cart contents, saved products, session security and shopping functionality. WooCommerce may also retain order-source information associated with an order. Blocking essential cookies can prevent checkout or sign-in from working. This policy does not claim that optional advertising or analytics tools are currently active; material changes to data use will be reflected in an updated notice.
Retention and security
We keep information for as long as needed for its stated purpose, order and support administration, applicable legal records and resolving disputes. Security and access controls are used to protect information, although no online service can guarantee absolute security. We do not promise a fixed deletion period that has not been established.
Your requests
Contact info@oryxiotech.com to request access to, correction of, or deletion of your information, or to raise a privacy concern. We may need to verify your identity. Requests are handled subject to applicable law and records we must retain; deleting an account does not necessarily delete legally required order records.
Contact and policy changes
Privacy contact: info@oryxiotech.com. Call or WhatsApp +971 56 954 0342. We operate every day, 9:00 AM–11:00 PM UAE time. We may update this policy when services or practices change, with the effective date shown above.