Effective 16 October 2026. These terms apply to purchases through oryxiotech.com from Oryxio Tech UAE, an online-only store based in Sharjah, UAE. Please read these terms with our Privacy Policy and Delivery and Returns Policy. Nothing in these terms excludes rights or remedies that cannot be excluded under applicable UAE law.
Accounts and ordering
You must sign in or create an account before placing an order. Provide accurate account, contact and delivery details and keep your login credentials private. A phone number is compulsory. Our team calls to verify your number and confirm the order before dispatch. Email verification may be required for manually registered accounts. No automated phone OTP is required.
Submitting an order sends us a purchase request. An automated acknowledgement confirms receipt; our team confirms acceptance and delivery details before dispatch. If an item is unavailable or a material listing error is identified, we contact you about available options rather than substituting products or changing the payable amount without agreement.
Prices VAT and payment
Product prices are in UAE Dirhams and already include VAT. VAT is not added to the advertised product price again. Delivery is charged separately at AED 20 per order, including multiple items or quantities. There is no extra COD handling fee, remote-area charge, bulky-item surcharge or minimum order value. Review your final total before ordering. Payment is Cash on Delivery only; coupons and online card payments are not offered in the current setup.
Delivery and inspection
Delivery covers all seven UAE emirates, including remote areas, within 1–2 business days, subject to confirmation of the order and delivery details. Our team handles delivery and sends the available tracking number or link after dispatch. Contact us for the estimate for your order, including weekend or holiday arrangements. You may open and inspect the product before making cash payment. If an attempt fails, we contact you to arrange another attempt.
Cancellations returns and refunds
Request cancellation or changes before dispatch by emailing orders@oryxiotech.com or contacting us on WhatsApp. No cancellation charge applies, including after dispatch, although stopping delivery after dispatch is not guaranteed.
Report defective, damaged or incorrect items within 14 days after delivery. Eligible return shipping is covered by Oryxio Tech. Approved COD refunds are by bank transfer within 5–7 business days after inspection and approval. Standard change-of-mind returns are not offered. The original AED 20 delivery fee is normally non-refundable, except where applicable law requires otherwise. See the Delivery and Returns Policy for the process. These store terms do not restrict statutory remedies or automatically exclude defects discovered by opening or using an item.
Product information and warranty
Review the listing for available specifications, compatibility, included accessories and any confirmed product warranty. Ask us before buying if an important detail is unclear. Warranty provider, duration and coverage vary by product; no unverified universal warranty is promised. Images may illustrate product appearance; the selected listing and variant identify the ordered item.
Privacy and communications
Order information is used to manage your account, confirm and fulfil purchases, provide updates and resolve issues, as described in the Privacy Policy. We may contact you by phone, email or WhatsApp for your order and support requests.
Contact and governing law
These terms are governed by applicable UAE law, without limiting mandatory consumer protections. Oryxio Tech UAE operates online only; customer visits and collection are not available. Support hours are every day, 9:00 AM–11:00 PM UAE time, with a response within 1 hour during those hours. General and privacy enquiries: info@oryxiotech.com. Orders and cancellations: orders@oryxiotech.com. Call or WhatsApp +971 56 954 0342.